Which rules shape an account, and where do they stop?
Our terms decide how an account lives, and a reader usually asks where they stop: liability, acceptable use, scope and the route account questions take are the four parts in that order. The figures the terms fix appear as pointers to clauses rather than replacements — the entry floor, the bonus stake, the withdrawal floor all live in the clauses.
Before any of it stands the eligibility line: our restricted-country list does not accept players from the United Kingdom, enforced at the sign-up stage before any deposit exists, alongside the others named in the terms. Readers on the accepted side of that list meet the rest of the specification in the same order the account does.
Where our liability stops, item by item
- Our terms allow a deposit to be refused or an account closed without explanation; those clauses cover exactly what they name.
- Offer pages are summaries: the clause in the terms decides where a summary falls short.
- Payment routes process their own transactions under their own systems and rules.
- The decision to play and the budget behind it sit with the player, not with our pages.
- Game outcomes are decided by the game rules; no page of ours predicts or promises them.
The uses that are allowed and refused
| Use | Allowed | Not allowed |
|---|---|---|
| Accounts | one per player, casino and sportsbook together | a second account per person |
| Bonus play | inside the stake rule and the cash-out cap | breaking the stake rule to keep a bonus |
| Currency | the currency chosen at registration | reading figures in another currency |
| Payout requests | from a verified account | requests against open wagering |
| Dormancy | an occasional login | leaving a positive balance untouched |
What the terms cover, and what they leave out
- Account opening, with the restricted-country list enforced at sign-up.
- The cashier: 14 routes, the entry floor and the withdrawal floor.
- The welcome ladder: three stages with their wagering bases and 1,000 spins.
- Payouts: floors, ceilings and the three-stage clock.
- Closure: through support, on the player’s request.
The terms do not cover the systems of payment routes, the browsers the mobile site runs in, or any outcome of play — those belong to their own rules and providers.
Where account questions go, and what they meet
- Account, payment and bonus questions go to our support team, reachable over 24/7 live chat and email.
- The team answers in English, German, Spanish, Finnish and Norwegian, quoting the clause behind each answer.
- Verification runs inside its 24-hour window once a payout request opens it.
- Corrections on a page pass from support to our editorial check and return with what changed.